FAQ
REFUNDS & RETURNS
If your order has not been shipped, items can be refunded with no questions asked. If your order has been shipped or delivered, all sales are final. UNLESS, the product you ordered is either incorrect/missing or damaged. If so, contact basementclothingtm@gmail.com
PRIVACY POLICY
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by Arnuki. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Arnuki.
The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
WORLDWIDE SHIPPING
We ship worldwide, due to Covid there is a small list of countries excluded by USPS.
SHIPPING TIME?
ITEMS IN HAND: Please allow up to 2-3 business days for shipping, tracking sent via email.
USA ORDERS: 1-5 day delivery
REST OF WORLD: 5-10 day delivery
STOLEN PACKAGES
If your package is stolen after being delivered Arnuki is not responsible.
CHARGEBACK PREVENTION POLICY
Customer understands and agrees that in the event the Customer initiates a chargeback and/or merchant dispute with their issuing bank for the product/s they have received and in fact owe payment for, and the Customer is successful in recovering the disputed funds that would otherwise be owed to the Business, the Business will make every effort to provide documentation to the issuing bank that the Customer did receive any and all products, including this policy.
Further, the Business reserves the right to issue an invoice/send a bill to Customer for any and all products that Business has sold and delivered to Customer. Customer hereby agrees to pay the invoice in full/bill in full if in the event that a chargeback dispute is initiated. Should Customer fail to make appropriate payment, Business shall pursue any and all available legal and equitable remedies available by law.
INCORRECT ADDRESS
Orders are shipped to the address provided, if you have entered the incorrect address please contact basementclothingtm@gmail.com or DM us on Instagram @arnukiclothing, and we can change it for you. If the order has already been shipped or arrived to the incorrect address, Arnuki is not responsible.